To cancel active services or domains, a cancellation request must be made from your secure Client Area. As a security precaution, we cannot accept cancellation requests made by email or phone.
Before cancelling, please let us know if we can help! We can be reached 24/7 at 1-844-588-8938.
To Cancel a Service (hosting account, servers, or related):
1- Log in to the Client Area at https://www.Solutionz-eweb.com
2- In the menu, click on My Services
3- If you have more than one service, click on the one you wish to cancel
4- Click on Request Cancellation and complete the short cancellation form
5- If you also manage a domain name with us, you will be asked if you wish to also cancel that domain's renewal.
6- You will have the option to cancel immediately or automatically at the end of your contract. If you opt to cancel immediately, the request will be processed within 24 hours and your account will be deleted.
Once the cancellation request has been received, you will receive an email confirmation.
To Cancel a Domain Name
Domain names can not actively be cancelled. Instead, the can be set to not renew automatically at their expiry date.
1- Log in to the Client Area at https://www.solutionz-eweb.com
2- In the menu, click on Domains > My Domains
3- If you have more than one domain, click on the one you wish to cancel
4- Click on Auto Renew Settings
5- Click on Disable Auto Renew
6- If you have any renewal invoices already issued for the domain you are cancelling, this process will normally cancel an open invoice. If this is not the case after you have completed the above-mentioned cancellation process, please submit a written request with your invoice number so that our staff may review and adjust it manually.
For refund requests (if eligible), please get in touch with our billing team after having completed the above-mentioned cancellation steps.
