You can obtain additional support for free with your web hosting account by sending us a detailed support ticket via the online form.
Please always indicate your username, the affected domain name, as well as a detailed description of the problem. We will respond to your question in the shortest time possible (usually within 12 hours). For emergencies (offline server, problems sending or receiving emails) or compatibility problems, you can contact us by phone at 1-844-588-8938 between 9AM and 6PM, Mon-Fri (North American East Coast time). All planned offline periods are also announced (often several days in advance) on our forum, in the Network/Server Notices and Announcements section. Any serious problem with our servers is also noted in our forums as soon as it is detected. We recommend that you register to this forum by clicking on the Watch this forum link at the bottom of the page in question if you wish to be informed by email about each update.
We also offer paying technical support over the phone via our Webmaster Help service, that you can order through the Client Area. For additional help that is not related to your website's hosting, please contact us to discuss your needs. We offer consulting services for website design, PHP and Perl programming, MySQL management, code optimization, and/or search engine referencing.
